WebPROF Solutions will process all refund requests in accordance with this Policy
Refund Eligibility.
Service(s) must be cancelled before a refund can be issued. To cancel a Service(s) please create a support ticket in that regard and provide detailed reasons why you want the Service(s) cancelled.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
WebPROF Solutions does not offer refunds for cancellations that occur after forty-eight (48) hours.
You will not be entitled to a refund if your domain name has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms of Service.
You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
All eligible refunds will be credited to your Wallet, unless you specifically request for a cash refund. Money refunded into your Wallet can be used at anytime to pay for other products and services. You can view your Wallet balance by logging into your client account and clicking on the Wallet icon.
If you have requested for a cash refund, WebPROF Solutions will only give such refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, eligible refund will only be made into the client wallet.
Requests for cash refunds will be processed and completed within a minimum of 3 days and maximum of 7 days from the date of request. All cash refund requests are subject to an administrative/processing fee which will be deducted from the amount to be refunded to you.
All refunds will be made via online transfers and WebPROF Solutions is not responsible for any additional charges.
On no account will the same product or service be entitled to a refund more than once to the same client.
Non-refundable Products and Services.
The following products and services are non-refundable once purchased:
- Domain registrations, transfers & renewals
- SSL Certificates
- Any and all third party functionality added to your website.
Domain Registration with hosting
Free Domain Names: If you register any domain name as part of a “Free Domain Name” promotion in connection with the registration, your refund will be reduced by the market value cost of the domain registration. You will retain full ownership and control of any such domain names.
